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Open Your Account With the Terms in Front of You

Our terms set out what you agree to when you open a dakha888 account, fund the wallet with bKash, Nagad or Rocket, and use the lobby on your phone.

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dakha888 Open Your Account With the Terms in Front of You
DATA AND LOGINS

How dakha888 Handles Your Account Data

Accepting the terms also means accepting how we handle the details behind your account. We keep the mobile number, wallet ID and transaction references you give us to run verification, meet record-keeping duties and settle disputes, and we hold them only as long as those duties require. You can ask for a copy of what we hold, ask us to correct a wrong entry, or ask us to delete what we're no longer required to keep, by writing from your registered email.

Cookies on this site

The site sets a few cookies to keep you logged in and remember your language choice. You can clear them in your browser settings whenever you want; clearing the login cookie just means signing in again.

Login codes and device checks

Every sign-in sends a one-time code to the mobile number on your account. If a new phone tries to log in, we hold the session until that code is confirmed, so keep your number current.

Keeping transaction records

Wallet references and account records stay with us as long as payment and record-keeping duties require, then they are removed. We never hold your bKash, Nagad or Rocket PIN, and no field here asks for one.

Asking for a copy or change

Write from your registered email and say what you need: a copy of the details we hold, a correction to a wrong spelling, or removal of what we no longer have to keep. We confirm each request.

SUPPORT THAT REPLIES

Ask Us About a Clause Before You Accept

Questions about a specific clause go to our support desk, and we would rather you ask before you accept than argue afterwards. Tell the agent which part you're reading — deposits, verification, closure — and give your account number so the record can be pulled up. Replies come through live chat inside your account and by email. For a payment that hasn't landed, have the transaction ID from your bKash, Nagad or Rocket app ready.

Team online

Live chat in your account

Open the chat panel in your account and paste the clause you're asking about with your account number. The agent can see your wallet history, so a deposit or cash-out question is answered against the record.

Email for clause questions

Write to our support inbox from the email address on your account. Long questions about verification or account closure are easier to answer in writing, and the reply stays with you as a record.

Payment dispute with a transaction ID

If a bKash, Nagad or Rocket payment goes missing, send the transaction ID from the wallet app. Our payment team traces that reference and compares it with the deposit clause before anything is credited.

Read the Answers You Need Before Signing

These are the terms questions we answer most often at the desk, written in the same order a new account runs into them: acceptance, wallet rules, region limits, closure and complaints. If your situation isn't covered, message support with the clause you're reading and we'll reply in writing so you have something to keep.

Yes. Ticking the box at sign-up means you accept them, so read the deposit, withdrawal and verification parts first. If any clause doesn't sit right with you, ask support before you add money.

We update the payment section of these terms to match, then post the new version on this page with the date it takes effect. Until that date, the version you accepted still applies.

No. The bKash, Nagad or Rocket account has to be in your own name, because we match the sender to the account holder during verification. A payment from someone else can be held and sent back.

Ask support in writing from your registered email. We check for any balance or open payment first, settle what belongs to you through your wallet, then close the account and stop sending messages.

They can't be. What we can offer you depends on local law and eligible regions, so some payment or account features may be limited where you live. Your local rules override anything written here.

Send the transaction ID and the date to support first, and give the payment team a chance to trace it. If the answer doesn't resolve it, ask for the complaint to be escalated in writing.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.