Reference

How dakha888 Handles Your Personal Data

This Privacy Policy covers what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use our platform.

Account data kept securebKash, Nagad, Rocket payment data handled carefullyNo data sold to third partiesYou can request your data any timeEligibility subject to local law

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REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about your data, want to correct something on your account, or need to request deletion of your information, our support team is available to help. Reach out through any of the channels below and we will respond to privacy-related requests as a priority.

Live Chat Start a live chat session directly from the account area. Privacy queries are flagged separately so the right team member picks them up without delay.

Email Support Send your data request or privacy concern to our support email. Include your registered phone number so we can locate your account quickly and respond accurately.

Account Help Page The help section inside your account lets you submit a formal data request form. This creates a tracked record of your request so nothing falls through the cracks.

What We Collect and Why We Collect It

dakha888 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information you enter directly — your name, email address, phone number and the payment method you choose, whether that is bKash, Nagad or Rocket. We log this to process your deposits, verify your identity and keep

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your account secure. We also collect device and session data — browser type, IP address, and interaction timestamps — to detect unusual access patterns and protect your wallet balance. We do not collect your bKash, Nagad or Rocket PIN at any point; those credentials stay within
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your own mobile wallet app. Cookies help us remember your login session and your preferred language setting; you can manage cookie behaviour through your browser settings. Transaction records tied to your account are kept for as long as your account remains active and for a period
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after closure, in line with applicable legal requirements. We share data only where required to process payments through local payment rails or where a legal obligation compels disclosure. We do not sell, rent or trade your personal information to marketing companies or unrelated third parties. If
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you are accessing the platform from Bangladesh, availability of these services depends on your local law and the eligible regions we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Knowing your data is handled with care is part of what makes an account worth opening. Here is what we actually do — not just what we promise.

Account Security

Your account uses SSL encryption on every page. We apply OTP verification on login and on withdrawal requests, so access requires a code sent to your registered phone number.

Cookie Control

We use session cookies to keep you logged in and preference cookies to hold your language setting. You can clear or block cookies in your browser at any time without losing your account data.

Data Retention

We keep your account records while your account is active and for a defined period after closure, as required by applicable law. You can ask us what we hold and request deletion where law permits.

Your Right to Access

You can request a copy of the personal data we hold on you at any time. Submit the request via live chat or email, and we will confirm receipt and provide the data within a reasonable period.

Common Questions About Your Data on dakha888

These are the questions we hear most often about how this policy works in practice — short, direct answers below.

We collect your name, phone number, email address and the payment method you register — such as bKash, Nagad or Rocket. We also log device and session data to protect your account from unauthorised access.

No. Your mobile wallet PIN is entered only inside your own bKash, Nagad or Rocket app. We receive a payment confirmation, not your credentials. We never see or store your wallet PIN.

Yes. Contact us via live chat or email with your registered phone number and we will locate your account and provide the data we hold. We aim to respond to these requests promptly.

We keep your data while your account is active and for a required period after it closes, in line with applicable legal obligations. If you want details on retention periods, contact our support team directly.

We share data only where necessary to process payments through local rails like bKash, Nagad and Rocket, or where a legal obligation requires it. We do not sell or trade your personal information.

Submit a deletion request through live chat, email or the account help form. We will review it against any legal retention requirements and confirm what can be removed and when.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us InfoTerms & Conditions

How dakha888 Handles Your Personal Data

Contact Us About Your Privacy

How We Protect and Manage Your Information

Account Security

Cookie Control

Data Retention

Your Right to Access

Common Questions About Your Data on dakha888

01 What personal data does dakha888 collect when I open an account?

02 Does dakha888 store my bKash, Nagad or Rocket PIN?

03 Can I request a copy of the data you hold on my account?

04 How long do you keep my account and transaction data?

05 Does dakha888 share my data with third parties?

06 How do I ask for my data to be deleted?

Privacy Policy

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